The limited warranties described below are effective for all grills purchased after October 2003 with proper registration and/or original bill of sale.
Warranties apply to the original purchaser only and are non-transferrable.
MHP FULL WARRANTY DISCLOSURE
LIMITED WARRANTY
Warranty coverage begins on the original date of purchase, for the original purchaser only (warranty is not transferable) confirmed by completed grill registration (by card or online) and bill of sale. Proof of purchase is required to validate the warranty.
Any component that proves defective within the warranty period will if returned to the factory freight prepaid, be repaired or replaced free of charge*. Warranties shall not apply, nor will MHP assume responsibility for damages that might result from failure to follow MHP’s instructions, local codes, or when the grill has been tampered with or altered in any way MHP shall not be liable for any transportation charges, labor costs, or export duties.
This Limited Warranty shall be limited to the repair or replacement of parts, which prove defective under normal use and service and which upon examination, shall indicate, to MHP’s satisfaction, they are defective. Warranty is for parts only. There is no warranty for labor. Before returning any parts, contact the MHP Customer Service Department. If MHP confirms the defect and approves the claim, MHP will elect to replace such parts without charge. If you are required to return defective parts, transportation charges must be prepaid by the purchaser. MHP will return parts to the purchaser, freight or postage prepaid.
This Limited Warranty does not cover failures or operating difficulties due to accident, acts of God, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner’s manual.
Discoloration due to exposure of chemicals either directly or in the atmosphere such as chlorine, fertilizers, lawn pesticides, and salt can affect the Stainless Steel components and for this reason, does not fall under the warranty terms. Deterioration or damage due to severe weather conditions such as hail, excessive humidity, hurricanes, earthquakes, tornadoes, or other acts of God is not covered by this Limited Warranty. Discoloration of Stainless Steel including but not exclusive to surface rust is normal and is not covered by this Warranty. Therefore the discoloration, surface rust or rust are not covered unless there is a loss of structural integrity or rust through.
ALL WARRANTIES are null & void if grills are put into commercial or community use such as by hotels, condominium associations, apartment committees, etc.
* MHP may, in lieu of returning the product, request photos depicting damaged parts.
Updated July 2019
AMC GRILL SERIES
LIFETIME WARRANTY (Against Rust-Through)
- Top Casting/End Caps
- Bottom Casting
- Posts
10-YEAR WARRANTY (Against Rust-Through)
- Control Panel
- Stainless Steel Grill Top Insert
- Stainless Steel Burner
- Stainless Steel 3 Piece Column & Base
- Stainless Steel Cooking Grids
- Stainless Steel Shelves
5-YEAR WARRANTY (Against Rust-Through)
- Stainless Steel Briquette Grates
- Porcelain Briquettes
1-YEAR WARRANTY (Against Rust-Through)
All Other Components Including:
- Ignitor System
- Gas Valves
- Knobs
- NuStone Base
30 DAY WARRANTY
- Paint
COMMERCIAL WARRANTY
All grills in a commercial, community, or multi-tenant application will have a 1-year warranty on all parts.
Anything not stated above falls under the 1-Year Warranty.
WHAT IS NOT COVERED
- Transportation and shipping costs
- Labor for replacement or repairs
- Damage from accident, misuse, alteration, abuse or improper storage, installation or lack of maintenance
- Removal and reinstallation cost
- Finishes on the surface that are damaged by improper installation, improper storage, accident, misuse, abuse or alteration
- Inoperable due to improper installation or storage
- The cost of a service call to diagnose a problem
- Discoloration due to exposure of chemicals either directly or in the atmosphere such as chlorine, fertilizers, lawn pesticides, and salt can affect the Stainless Steel components and for this reason, does not fall under the warranty terms. Deterioration or damage due to severe weather conditions such as hail, excessive humidity, hurricanes, earthquakes, tornadoes, or other acts of God are not covered by this Limited Warranty. Discoloration of Stainless Steel including but not exclusive to surface rust is normal and is not covered by this Warranty. Therefore the discoloration, surface rust or rust are not covered unless there is a loss of structural integrity or rust through.
- Damage caused by insects within venturi/burner tubes resulting in a flashback
- Burners, clogged due to rust or food residue
- All warranties are non-transferable and apply only to the original purchaser
- Warranties are null & void if grills are put into commercial or community use
The warranty does no imply or assume any responsibility for consequential damages that might result from use, misuse, or improper installation of this cooking appliance.
This warranty does not cover claims which do not involve defective workmanship or materials.
A BILL OF SALE, CANCELED CHECK, OR PAYMENT RECORD SHOULD BE KEPT TO VERIFY PURCHASE DATE AND ESTABLISH WARRANTY PERIOD.
ALL OTHER MHP GRILLS
LIFETIME WARRANTY (Against Rust-Through)
- Top Casting
- Bottom Casting
- Control Panel
- Side Shelf Brackets
- Bottom Shelf Frame
- Tank Ring
- Cast Legs
- Stainless Steel Fasteners
- In-Ground & Patio Base Post
- Stainless Steel & Black Aluminum Column
- Stainless Steel Shelves
- Stainless Steel Burners
- Venturi Tubes
- Stainless Steel & SearMagic® Cooking Grids
- Stainless Steel & SearMagic® Warming Racks
- Cast Stainless Steel Oval Burner
5-YEAR WARRANTY (Against Rust-Through)
- Infrared Burners
- Porcelain Briquettes
- Stainless Steel Briquette Grates
3-YEAR WARRANTY (Tri-Burn Grill Series Warranty Against Rust-Through)
- Stainless Steel Heat Plates
1-YEAR WARRANTY (Against Rust-Through)
All Other Components Including:
- Ignitor System
- Gas Valves
- NuStone Patio Base
- Knobs
30 DAY WARRANTY
- Paint
COMMERCIAL WARRANTY
All grills in a commercial, community, or multi-tenant application will have a 1-year warranty on all parts.
Anything not stated above falls under the 1-Year Warranty.
WHAT IS NOT COVERED
- Transportation and shipping costs
- Labor for replacement or repairs
- Damage from accident, misuse, alteration, abuse or improper storage, installation or lack of maintenance
- Removal and reinstallation cost
- Finishes on the surface that are damaged by improper installation, improper storage, accident, misuse, abuse or alteration
- Inoperable due to improper installation or storage
- The cost of a service call to diagnose a problem
- Discoloration due to exposure of chemicals either directly or in the atmosphere such as chlorine, fertilizers, lawn pesticides, and salt can affect the Stainless Steel components and for this reason, does not fall under the warranty terms. Deterioration or damage due to severe weather conditions such as hail, excessive humidity, hurricanes, earthquakes, tornadoes, or other acts of God are not covered by this Limited Warranty. Discoloration of Stainless Steel including but not exclusive to surface rust is normal and is not covered by this Warranty. Therefore the discoloration, surface rust or rust are not covered unless there is a loss of structural integrity or rust through.
- Damage caused by insects within venturi/burner tubes resulting in a flashback
- Burners, clogged due to rust or food residue
- All warranties are non-transferable and apply only to the original purchaser
- Warranties are null & void if grills are put into commercial or community use
- Warping of SearMagic® Cooking Grids and SearMagic® Warming Racks is not covered by this warranty
The warranty does not imply or assume any responsibility for consequential damages that might result from use, misuse, or improper installation of this cooking appliance.
This warranty does not cover claims which do not involve defective workmanship or materials.
A BILL OF SALE, CANCELED CHECK, OR PAYMENT RECORD SHOULD BE KEPT TO VERIFY PURCHASE DATE AND ESTABLISH WARRANTY PERIOD.